Is the factory still operating?
- Unannounced visit to the registered AIC address
- Geotagged photo and video of the site as it is today
- Worker count, machinery state and production activity captured
When the supplier goes silent
Your Chinese supplier stopped replying. We go find out why — on the ground.
Deposit wired. WeChat read but no reply. Email bounces. Phone unanswered. We visit the factory address physically in Shenzhen, Yiwu, Dongguan or Ningbo within 72 hours and bring back the truth: production delayed, factory closed, money taken — or simply a holiday no one told you about.
Silence has a reason — and it's almost never the one they tell you
There are only a few real explanations. We find out which one.
In our cases, supplier silence falls into a small set of patterns: the factory is overloaded and avoiding the conversation; production was secretly subcontracted and is going wrong; the owner has cash-flow problems and is delaying every customer; the company has actually closed; or the deposit was a one-off scam and there is no factory to recover from.
Each pattern requires a different response, and you cannot tell which one you have from inside an inbox. We go to the registered address, document what we see, and tell you whether to push, pause, escalate, or stop sending money.
Speed matters. If money has moved and the entity is closing, every day costs you options for bank reversal, PSB report and civil claim.
What our recovery visit covers
Four answers your inbox cannot give you.
What is actually happening with your order?
- Production-status check on your specific PO and SKU
- Sub-contractor trace if your goods have been moved
- Stock and component-readiness verification
Is the company still solvent?
- AIC status pull (operating / abnormal / cancelled)
- Court-judgment and execution-list screening
- Local signals: closed gate, removed signage, eviction notices
What can you actually recover?
- Evidence pack for bank reversal and Alibaba dispute
- Police report (PSB) preparation if fraud is identified
- Realistic recovery roadmap: legal, commercial, or write-off
How the 72-hour recovery works
From your call to factory floor in three days.
- Step 01
Brief
Send PI, deposit proof, last messages and addresses. Case opens same day.
- Step 02
Desk trace
AIC, court records, ownership and address-resolution within 24 hours.
- Step 03
Site visit
Within 72 hours, our auditor stands at the gate and documents reality.
- Step 04
Recovery plan
Written report with evidence and a clear recommendation: push, escalate, claim, or stop.
Free download
The China Supplier Recovery Checklist.
Exactly what to send us, what to stop doing immediately, and what evidence to preserve before it disappears — in one short PDF.